Question 1

Are your cleaning products safe for kids and pets?

Accepted Answer

Yes. We use eco friendly products that are tough on dirt but safe for your family and pets.

Question 2

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Many clients provide access instructions and go about their day. We'll confirm arrival and completion with you either way.

Question 3

Can I reschedule or cancel?

Accepted Answer

Yes, just give us at least 24 hours notice so we can adjust the schedule.

Question 4

Do you bring your own supplies?

Accepted Answer

Yes, our team brings everything needed unless you request otherwise.

Question 5

What if I'm not happy with the cleaning?

Accepted Answer

Reach out within 24 hours and we'll make it right. Your satisfaction is the whole point.

Question 6

How are your cleaners vetted?

Accepted Answer

Every cleaner goes through a background check and an in person interview before joining the team. We also look at their cleaning experience and run a trial clean to see their work firsthand. Once someone joins, we keep checking in with quality reviews after each job so the standard stays consistent.

Springfield

frequently asked questions